F&A&Q

❓1. Do you offer customized lighting solutions?

💬 Yes, we specialize in customized and non-standard lighting. You can provide your design or requirements, and we will produce accordingly.

❓2. What is your lead time?

💬 For standard items, it's 3–7 working days. For custom orders, it’s usually 10–30 days depending on complexity.

❓3. What payment methods do you accept?

💬 Currently, we accept PayPal for international orders. For bulk orders, T/T (bank transfer) is also available.

❓4. Do you provide international shipping?

💬 Yes, we ship to over 30 countries worldwide using DHL, FedEx, UPS, and freight services.

❓5. How can I track my order?

💬 Once shipped, we will send you a tracking number via email or WhatsApp.

❓6. Can I become a distributor or wholesaler?

💬 Yes! Please contact us to learn more about wholesale pricing and terms.

❓7. What should I do if the product is damaged during delivery?

💬 Contact us within 48 hours with photos of the damage. We’ll help replace or resolve the issue.